Refund & Cancellation Policy

We want the policy to be simple and fair. If something goes wrong technically, contact us at hello@bondetour.com and we will work to make it right.

Free Preview — $0

No payment is collected, so there is nothing to refund.

Personalized France — $29

This is a digital product generated and delivered immediately after successful payment. Because fulfillment begins right away, purchases are generally final once itinerary generation has started. If a technical problem prevents delivery of the paid itinerary and we cannot reasonably fix it, you may request a refund.

French Expert Review — $149

You may request cancellation before human review work has started. Once a reviewer has begun editing or reviewing the trip, the human-service portion is generally non-refundable. If BonDetour cannot provide the purchased review service, we will offer an appropriate refund or another reasonable solution.

Plan With Me — $299

You may request cancellation before human review work has started and before the planning call has taken place. Once substantial review work has begun or the call has been completed, the service is generally non-refundable. If BonDetour cannot provide the purchased service, we will offer an appropriate refund or another reasonable solution.

Planning-call changes

Please reschedule planning calls with at least 24 hours’ notice when possible. Late cancellations or missed calls may require rescheduling subject to availability. We will make reasonable efforts to accommodate one good-faith reschedule.

How to request help or a refund

Email hello@bondetour.com with the email used for your purchase, your trip title or dates, and a short explanation of the issue. Do not email payment-card numbers.

Applicable consumer rights

Nothing in this policy limits refund or cancellation rights that cannot legally be waived under applicable consumer-protection law.